This page covers automated system alerts and explains what they mean + what to do if you receive one. If you’re here, it means that our system alerted us to an unusually high number of refill requests on your device recently. Don't worry though! We'll walk you through what this means and what to do about it.
What does this mean?
The Pod’s backend systems alerted us to an unusually high number of refill requests and/or priming sessions. This can indicate that your Pod may not be working as intended and you may be noticing issues with temperature control or something else.
What should I do next?
Found issues, have questions about this alert, or just want to ask about something else? Just tap one of the links below to get in touch.
Call us (+1 888 699 4015)
Chat with us (you can use the chat widget on eightsleep.com)
Email us (firstname.lastname@example.org)